One clear rate.
For each
active user.
Flat-rate support, based on the people actively using your environment.
A predictable rate. A total that reflects your team.
Talk about your team
Clear on the people.
Clear on the work.
Your active-user count is the starting point. Together, we define the support your team needs and the rate that covers that scope.
Count the active users.
Start with the people using your IT environment. We’ll confirm who is included when we scope your plan.
Agree what’s covered.
Your agreement sets out the services covered by your rate and how additional work is handled.
Plan for your team.
The total depends on your active-user count. We’ll talk through billing and changes to your team as part of your quote.
The conversation
starts in Slack.
A direct connection to Branch agents. Ask a question, share context, and work through it with our people.
See how support works
A little more clarity.
Is pricing based on tickets?
Pricing is based on active users. Support happens through a direct Slack connection to our agents.
How do you decide the active-user count?
We confirm the people included in the scope with you as part of your quote, so there is a shared understanding of the count.
What if our team changes?
Active-user count is the basis of the model. Your agreement explains when that count is reviewed and how changes affect billing.
How do we get started?
Tell us about your team, the tools you use, and where you need help. We’ll work through the scope and pricing with you.